Privacy Policy

Last updated: June 13, 2026

1. Information We Collect

Information You Provide Directly

  • Contact details — full name, email address, phone number, billing and shipping address
  • Account credentials — username, password, and security preferences
  • Payment information — card details and payment data processed securely via our payment gateway partners (Razorpay / Cashfree). We do not store card numbers on our servers.
  • Communications — messages, queries, or feedback you send us

Information Collected Automatically

  • Device and browser information — IP address, device type, browser type, operating system
  • Usage data — pages visited, time spent, clicks, and navigation patterns via cookies and similar technologies
  • Transaction data — items viewed, added to cart, purchased, or returned

2. How We Use Your Information

We use your personal information for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery
  • Sending order confirmations, updates, and delivery notifications
  • Managing your account and preferences
  • Providing customer support and resolving disputes
  • Improving our website, product listings, and customer experience
  • Sending promotional communications (only with your consent; you may opt out at any time)
  • Detecting and preventing fraud, abuse, or security incidents
  • Complying with applicable legal obligations under Indian law

3. Payment Data & Security

All payment transactions on our website are processed by Razorpay Payments Private Limited and/or Cashfree Payments, both of which are PCI-DSS compliant payment gateway providers regulated under the Reserve Bank of India (RBI) guidelines. We do not store, process, or have access to your full card details. Please review the respective privacy policies of our payment partners for more information.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember preferences, and analyse site usage. You may disable cookies through your browser settings; however, doing so may affect certain features of the website. Our store is powered by Shopify, which uses cookies as part of its platform functionality.

5. Sharing of Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Logistics and courier partners — to facilitate delivery of your orders
  • Payment gateway providers — for processing payments securely
  • Shopify Inc. — as our e-commerce platform host, which processes data in accordance with its own privacy policy
  • Legal authorities — where required by law, court order, or government regulation
  • Business successors — in the event of a merger, acquisition, or business transfer

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal obligations, dispute resolution, and enforcement of our agreements. Account information is retained for the duration of your active account and for a reasonable period thereafter.

7. Your Rights

Under applicable Indian data protection law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at royalshoping6@gmail.com.

8. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies independently.

10. Security

We implement industry-standard security measures — including SSL/TLS encryption and secure hosting on Shopify's platform — to protect your personal information. While we take all reasonable precautions, no method of internet transmission is 100% secure. We encourage you to use strong passwords and avoid sharing your account credentials.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website after changes constitutes your acceptance of the updated policy.